Learn about Eagle Eye Innovations and the people at the heart of the organisation.
Crew Resource Management (CRM) Course
Duration 1 Day classroom based minimum 4 students
Our new one-day Crew Resource Management (CRM) facilitation course is led by our qualified instructors who have a wealth of military and civilian experience delivering aviation related courseware. In the constantly evolving field of RPAS, being able to fully harness the capabilities of your organisation, in potentially challenging environments, will ensure that you are actively mitigating a well-documented aviation safety risk, further strengthening your position in the market.
Why do CRM training?
Following the recent release of the UK Specific Operations Risk Assessment framework (or UK SORA) under the CAA, there is now a clear requirement to fully understand and mitigate the risk to air safety caused by a failing in Human Factors (HF) and/or Crew Resource Management (CRM). These are intrinsically linked as a core component of Operational Safety Objectives (OSOs) within SORA and the new Remote Pilot Competence (RPC) framework, enabling Remote Pilots, organisations, and risk owners to actively mitigate this clearly articulated risk in aviation. Our Mastering UK SORA for Drone Operations course will give you a comprehensive understanding of the entire step-by-step process.
As RPAS complexity continues to develop at pace, with multi-crew operations becoming the norm, the need to strengthen this essential safety aspect of RPAS flying has never been more critical.
The new EEI RPAS CRM course will introduce you to this wide-ranging subject area, expanding on the core aspects in a facilitative manner and actively encouraging peer discussion amongst the group. The course covers the following topics:
- Human Interaction
- Stress Management
- Fatigue Management
- Factors Affecting Crew Performance
- Information Processing
- Error Management
- Situational Awareness
- Workload Management
- Decision Making
Why choose Eagle Eye Innovations as your training provider?
Here at Eagle Eye Innovations, we pride ourselves on being the only company specialising in all aspects and classifications of RPAS technology. Our instructors have over 200 years of military experience and amassed thousands of operating hours on a wide variety of systems, in both a commercial and operational setting.
We have expertise on all matters relating to RPAS training, ranging from sub 25kg systems, through to the MQ-9A Reaper and other Medium Altitude Long Endurance (MALE) platforms. We have been operating both nationally and globally since 2013 and are the longest running RPAS training and consultancy organisation in the United Kingdom.
This course will provide you with a solid understanding on the importance of Crew Resource Management and Human Factors in the rapidly evolving world of RPAS operations. We challenge you to apply these lessons into your everyday flying activity and continue striving to be as safe as you can possibly be.
Related products
Frequently Asked Questions
What is CRM?
CRM, or Crew Resource Management, is a set of training procedures and strategies focused on communication, decision-making, leadership, and teamwork to optimise human performance and reduce error in high-risk environments like aviation and RPAS operations.
Why is CRM so important in RPAS operations?
Even in remotely piloted environments, human factors remain a critical risk. CRM helps RPAS operators, pilots, and supporting crew work more effectively as a team, enhancing situational awareness, reducing errors, and ultimately improving safety and mission success.
How does CRM link into SORA?
CRM supports several aspects of the Specific Operations Risk Assessment (SORA) process by strengthening operational safety through effective risk identification, mitigation, and human performance management.
Is this a remote course?
No, this is a facilitated in-person course, where your engagement is critical to maximising the benefit, ensuring we all learn from each other.
What topics are covered in course?
The course is highly interactive and encourages peer discussion. Key topics include:
- Human Interaction & Teamwork
- Stress and Fatigue Management
- Information Processing & Error Management
- Situational Awareness & Workload Management
- Effective Decision Making
Who should attend this training?
It is ideal for commercial drone operators, flight crews, and safety managers. It is particularly relevant for organisations moving toward complex operations where multi-crew setups (pilot, sensor operator, and observer) are the norm.
Why is CRM necessary for drone pilots?
Statistics show that most aviation incidents are caused by human error rather than mechanical failure. This course addresses the “human factors” that lead to poor decision-making, such as stress, fatigue, and communication breakdowns, specifically within the context of Remotely Piloted Aircraft Systems (RPAS), helping the crew to work as a cohesive unit to maintain situational awareness and catch errors before they have the potential to become serious incidents.
Testimonials
Ian quickly delivered the one day course in a style and at a pace that was relevant to the students. Very credible and could relate military experience to our operational requirements. He was also able to give pragmatic solutions and advice around some of the grey areas of legislation and emergency service use which was very helpful. Thames Valley Police
Ian and Tim were very knowledgeable about the subject and approachable. Gauged the content and communication style to the attendees. Great week of learning a new skill. Sulhamstead Police Training College
Ian (Gally) did an amazing job teaching our group! He made the course fun and had lots of time and patience. Learned a lot and feel confident flying. Thank you so much. Can’t recommend Eagle Eye Innovations highly enough. Zeta Closed Student
Both Tim and & Ian were super knowledgable and very keen to make the training role specific for our individual departments. Really enjoyed it, keep up the good work. Avon and Somerset Police
Excellent course. Tim was able to deliver all content in a way that made it easy to understand and more importantly, remember. The theory input provided a great starting point and ensured a seamless transition to the practical art of aviating the drones. The aspiration of earning “Gold Wings” is a fun incentive to work hard. Well done EEI Leicester Police
Excellent communication and dedication to ensure information was digestible and easy to understand. Practical approach and very friendly. A2 CofC Student
Make an enquiry