Terms and Conditions

1 These terms and our agreement with you

Who we are.

We are Eagle Eye Innovations Limited, a company registered in England and Wales with company number 06831843, whose registered office is at Building B, Runcorn Road, Lincoln LN6 3QP (EEI/we/us). Where we refer to ‘you’ or ‘delegate’ we intend to mean the individual attending the course. References to “sponsor” or “business” refers to the business which may pay for the course on behalf of a delegate and therefore enter into the agreement directly with us.

1.1 What these terms cover.

These are our terms and conditions which apply when you book on a course with us (references to “course” also includes qualification/ training programmes that we may offer from time to time), together with our invoice or purchase order (as the case may be pursuant to clause 1.2), our booking form and privacy notice (“agreement”). No other terms shall apply whether oral (for example something said by one of our sales representatives) or written, unless we expressly agree in writing. All bookings accepted by us are conditional upon you or your sponsor accepting and agreeing to comply with these terms and conditions.

1.2 Why you should read them.

Please read these terms carefully before you agree to book a course with us. These terms and conditions tell you who we are, how you can book a course with us as a delegate or a sponsor and how we may change our agreement with you/your sponsor or, bring it to an end.

1.3 Who these terms and conditions apply to.

These terms and conditions apply to both the delegate and the sponsor (if applicable). In addition, there are sections in these terms and conditions which apply to just consumers or just businesses, as expressly set out below.

2 Booking with EEI and your obligations to us

2.1 How to book/booking process

We will issue a quotation to you or your sponsor, setting out the costs of the relevant course. If the quotation is acceptable,

2.2 When our agreement with you starts.

Our agreement with you and/or your sponsor starts when we send you or your sponsor an email acknowledgement confirming the details of the course and the costs or where EEI agree that a purchase order may be issued, in which case the agreement will start following receipt by EEI of a purchase order.

2.3 Sending information to you.

We will send you the relevant information about your course on email unless we agree with you otherwise. It is your responsibility to ensure that your email/ contact details and other personal data and information are correct at the time you provide them to us. We will not be responsible to you or your sponsor for any errors or omissions in the information you or your sponsor supplies to us.

We will process and store yours and/or your sponsor’s personal data in accordance with our privacy notice which can be found at: Privacy Policy – Eagle Eye Innovations (eeinnovationsltd.com). By sending your personal data to us, you and/or your sponsor consent to us processing and storing your personal data.

2.4 Communicating with us.

If you and/or your sponsor need to contact us at any time, please either phone us or email us. For all issues regarding sales and your relationship with us before your course starts, you should phone us on 01522687681 or email at info@eeinnovationsltd.com. For all issues regarding actual training delivery, particularly once your course has started, you should phone us on 01522687681 or email at info@eeinnovationsltd.com.

2.5 Your co-operation.

By entering into an agreement with us, you and your sponsor agree to co-operate with us to help us deliver the course to you. This includes but is not limited to you agreeing to conduct yourself in a manner conducive to learning with a view to completing a course successfully and/or attaining the relevant qualification. We reserve the right to remove personnel from our courses where their conduct does not meet the required standards.

2.6 Our obligations to you.

We will deliver the course to you using reasonable care and skill.

2.7 EEI e-learning Academy.

Some of our courses are e learning course, which delegates undertake by logging in online. We undertake to make the course you have selected available on the date(s) agreed, subject to any circumstances outside our control and, provided you have paid for the course in full in advance.

3 Paying for the course

3.1 The amount you pay.

The price payable for the course is as advised by us, prior to booking and confirmed in the issued EEI quote or invoice. The amount payable and when payment(s) are due, will be dependent on the type of course and when it is due to take place. The Joining Instruction sent will contain all the details relevant to the course you are buying so please check this carefully to ensure it is accurate. By candidates receipt of Invoice generated by EEI you and/or your sponsor agree to make the payment(s) when we advise that they are due and payable. If payments are not made when due and payable, we may end our agreement with you and/or your sponsor (as the case may be). We also reserve the right to charge an administration fee of £25 for each late and/or missed payment.

3.2 When full payment is due.

If you or your sponsor pay in advance, full payment must be received at least 14 calendar days before the first date of the course. If you cancel within fourteen days of the start of the course, full payment will become immediately due and payable.

Please note: no access to course material will be granted until payment or purchase order is received in full in cleared funds.

4 Cancellation of this agreement by you

4.1 Cancellation during the Cooling off Period.

If you are a consumer (i.e., not a business), you have the right to cancel any course you have booked at any time within 14 days from the date of booking, provided the course has not started (Cooling Off Period) we will provide a refund of all the fees that you have paid to us if you cancel within the Cooling Off Period. However, if you have accessed our eLearning materials during the Cooling Off Period, you will receive 70% refund of all the fees that you have paid to us. Any books or training
materials sent by us to you or accessed by you online as part of the EEI e-learning training academy must be returned to us at your expense or destroyed at our election, or otherwise the cost will be deducted from the amount we refund to you.

4.2 Cancellation after the Cooling Off Period but before the course starts.

If you want to cancel after the Cooling Off Period has ended but less than 14 calendar days before the date of the course, 100% of the course fee will be payable without deduction and we reserve the right to charge any additional administrative costs and expenses.

4.3 Paying with PayPal

By using PayPal as your chosen payment method you agree to the following terms and conditions: A non-refundable administrative fee of 4% will be included in the cost of the product when using PayPal as a payment method. This does not increase the price of the product and covers administrative and processing costs. This 4% is non-refundable, at any stage, from the point of purchase.

Please note: In all cases, you must inform us in writing at Info@eeinnovationsltd.com. Again, any books or training materials sent by us to you or accessed by you on the EEI -learning training academy must be returned to us or destroyed at our election, otherwise the cost will be deducted from the amount we refund to you.

4.4 If you are a business.

Please note that if you are a business customer, you are not entitled to a Cooling Off Period. However, if you wish to cancel a course on behalf of a delegate more than 30 days prior to the start of the course, you will be entitled to a refund of 30% of the costs of the course, less any administration fees and expenses we may incur. Again, if the delegate has accessed our eLearning materials, we reserve the right to deduct such sums as we deem appropriate in the circumstances.

4.5 Cancellation after the course has started.

Irrespective of whether you are a business or consumer, you will not be entitled to a refund once the course has started or been accessed, subject to clause 4.1 above.

5 Cancellation of this agreement by us

5.1 When we reserve the right to cancel.

We reserve the right to cancel the agreement between us and you (i.e. between you and EEI or the sponsor/ business and EEI) if there are insufficient delegates to make the course financially viable; or due to circumstances beyond our control, or we are unable to offer the course at the originally agreed location or within a 40-mile radius of the original location. In such circumstances, we will refund the fees paid by you or the sponsor. Alternatively, we will use our reasonable endeavours to
offer a suitable replacement course if one is available. We will have no other liability to you and/or your sponsor. We also reserve the right to offer the course online rather than face to face, in which case neither you nor your sponsor will be entitled to a refund (subject to the rights of consumers at clause 4 during the Cooling Off Period).

5.2 Our additional rights to cancel.

We also reserve the right to cancel this agreement if: –

5.2.1 In our opinion, your attendance is consistently disruptive to others on the same course as you, or if you have engaged in inappropriate behaviour (comprising but not limited to indecent, disorderly, threatening, or offensive behaviour or language whether expressed orally, in writing or electronically). In this situation we will speak to you and will write to you by email explaining why your behaviour is unacceptable and giving you the opportunity to modify your behaviour. In our written communication we will also explain the consequences of repeat behaviour and how this will affect your continued place on the course;

5.2.2 We have reason to believe you are under the influence of alcohol and/or drugs;

5.2.3 You are guilty of academic misconduct such as plagiarism, collusion or deceit;

5.2.4 You are guilty of any conduct that amounts to a breach of security or confidentiality;

5.2.5 If your security clearances (if applicable to the course) have conditions imposed upon them or are revoked;

5.2.6 In our reasonable opinion, we are of the view that you are not going to meet the necessary standards required to complete a course successfully;

5.2.7 You or the sponsor are materially in breach of the agreement with you or the sponsor; or

5.2.8 You or your sponsor fails to make payments to us of the fees when they fall due.

If we terminate the agreement for any of the reasons set out above, neither you (if you are a consumer) nor the sponsor will be entitled to a refund of any of the fees paid.

6 Course requirements

6.1 Suitability.

It is up to you to decide whether you have the necessary qualifications, skills and aptitude to take part in a course we offer when booking with us, although in certain circumstances we may also make an assessment of and/or check your qualifications before we accept your booking.

7 Course content and assessment process

7.1 Changes to course content and assessments.

To ensure our course content is relevant and up to date at all times, we may vary or change any course content as we see fit. We reserve the right to amend any assessment processes if required to do so by any quality assurance organisation or defence and security organisation we work with (including but not limited to the Ministry of Defence). Unless we agree otherwise with you, you must complete a course as outlined within the joining instructions.

7.2 Other important information.

The joining instruction will contain requirements that relate to the specific course chosen. These requirements form part of these Terms and Conditions, and you should read them carefully. Our Academy Team would be pleased to talk you through them.

7.3 Verification and maintaining standards.

If your qualification involves an assessment element, your submitted assessments may be moderated by internal verifiers, and by the external verifier appointed by the qualification’s awarding body. This is to ensure standards of assessment are maintained. Occasionally, an assessor’s decision can be overturned by an internal or external verifier which may mean you have to undertake additional work. If this happens, we will explain what you have to do with additional
cost.

7.4 UK Civil Aviation Authority (CAA) Operation Authorisation (OA).

The CAA issue your OA, upon successful completion of the General Visual Line of Sight (GVC) course supported by the submission of an Operations Manual. The EEI Training Academy cannot influence the time scale that the CAA will take for the issue of an OA and cannot be held liable for any delays in the process due to CAA workload or other delays. You are not entitled to operate within the specific category under the conditions and limitations contained within CAP722H until you have
successfully received your OA. If you choose to conduct operations before receiving your OA, you do that entirely at your own risk and EEI does not accept any liability whatsoever or howsoever arising.

7.5 Location of learning and changes.

The location of your course will be included with the joining instructions. Sometimes we will hold parts of the course at different locations at our discretion. If we change the location of your course, we will let you know in advance. It is your responsibility to make sure that you can get to the location on the dates and at the times specified. If you want to change the location or change the date on which you are due to attend, you must let us know in advance by giving us 30 days’ notice
by email on Info@eeinnovationsltd.com. We may also decide (entirely at our discretion) to hold courses remotely rather than at a physical location. In our absolute discretion, we may agree to a request provided you or your sponsor pay any additional charges that we advise you are due and payable.

7.6 What happens if you don’t complete the course on time.

If you do not complete a course within the timescale specified by us for whatever reason, we may at our discretion allow you to extend the time for completion provided you pay us such additional charges as may be notified to you by us from time to time.

7.7 Access to course content and resources.

We may grant you access to our EEI e-learning academy online course materials and resources and any third party software (provided these are included in your course subscription) (Resources) when you are enrolled on the course and for the duration of your agreement with us. If your agreement with us comes to an end for any reason (including but not limited to cancellation and course completion), you will no longer have access to the Resources. You will however be permitted to keep
any physical copies of the Resources for your own internal business purposes, provided all sums that are due to us have been paid in full. Please note that we retain all intellectual property rights in and to our course content and the Resources. Please refer to clause 10 below for further details and clause 4.1.

8 Our liability to you and your sponsor (if applicable)

8.1 We do not exclude or limit in any way our liability to you or your sponsor where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter where it is unlawful to limit or exclude liability.

8.2 What we are not liable for.

Subject to clause 8.1 above, we will not be responsible to you or your sponsor for loss of sales or business, loss of profits, loss of opportunities, loss of agreements or contracts, loss of anticipated savings, loss of earnings, loss or corruption of software data information, loss of or damage to goodwill, any loss or corruption of data and any indirect or consequential loss.

8.3 Our total liability to you.

Businesses. Subject to clauses 8.1 and 8.2, above, our total liability to you and your sponsor whether under this agreement or otherwise (including statutory duty) will not exceed the amount you or your sponsor have paid to us under the terms of the agreement.

Consumers. Subject to clause 8.1 and 8.2, if you are a consumer, we are responsible to you for foreseeable losses and liabilities only. We wil not be responsible for losses that are not foreseeable and nor will be responsible for any business-related losses or liabilities.

8.4 What happens where there is an event beyond our control

We shall not be responsible and have no liability to you or your sponsor for any failure to comply with our agreement where such failure is caused by any event or circumstances beyond our control including, without limitation, strikes, lock-outs, any other industrial dispute, acts of God, breakdown or systems or network access, explosion or terrorist act, epidemic or pandemic.

9 Unenforceability and illegality.

If a court decides that part of our agreement with you and/or your sponsor is unenforceable or illegal, the rest of it will continue in force and will not be affected.

10 Ownership of Intellectual Property Rights and Course Materials

10.1 Who owns the rights.

The copyright and all other intellectual property rights in all course materials in whatever format/media (including course content and the Resources) including any and all other intellectual property rights owned by or licensed to EEI, will remain our sole and exclusive property or the property of EEI or its licensors (as the case may be).

10.2 What you can and can’t do.

You agree not to copy or permit the copying, disclose or permit the disclosure or sell or hire any course materials, content or Resources to any third parties, including, where applicable, your sponsor unless we have provided our written consent to you in advance. You agree not to allow anyone else access to your username and password. Where a course gives you access to third party software or online services you agree not to allow anyone else to use your username and password and will comply with the terms of any applicable licensing agreement we have with those suppliers. If you are granted access to third party software, please note that additional terms of use may also apply and, you will be subject to the privacy policies and terms of those third party software providers.

What you can do. You are permitted to use our course materials and Resources only for your own education/learning and internal business purposes.

11 Other Parties.

Except for any other companies in our group, including associated companies, apart from the parties to the agreement, nobody else has any rights under this agreement nor has any rights to enforce it. Neither you nor your sponsor may transfer or deal with your rights under this agreement except with our prior written consent. We may transfer or deal with our rights under this agreement without your or your sponsor’s consent.

12 Even if we delay in enforcing our agreement with you, we can still enforce it later.

This could include us not taking any steps for the time being if you or your sponsor break the agreement with us or not insisting that you and/or your sponsor do something straight away.

13 Which laws apply to our agreement with you.

Our agreement with you and your sponsor (if applicable), shall be governed by and interpreted in accordance with English law (including non-contractual disputes or claims) and the English courts shall have exclusive jurisdiction to resolve any disputes between us (whether contractual or non-contractual).

Document: MP53 Terms and Conditions
Revision: 1
Revision Date: 25.09.2024