Terms and Conditions

1 These terms and conditions and our agreement with you

Who we are.

We are Eagle Eye Innovations Limited, a company registered in England and Wales with company number 06831843, whose registered office is at Building B, Runcorn Road, Lincoln LN6 3QP (EEI/ we/us). Where we refer to “you” or “your(s)”  we mean the party with whom we have an agreement, which may mean either a consumer or business (as applicable).  Where we refer to “Delegate(s)” we mean the person(s) attending the course, which may also include a consumer.

1.1  What these terms cover.

These are our terms and conditions which apply when you book on a course with us (references to “course” also includes qualification/ training programmes that we may offer from time to time), together with our invoice or purchase order (as the case may be pursuant to clause 1.2), our booking form and privacy notice (“agreement”). No other terms shall apply whether oral (for example something said by one of our sales representatives) or written, unless we expressly agree in writing. All bookings accepted by us are conditional upon you accepting and being subject to these terms and conditions and, agreeing to comply with them.

1.2  Why you should read them.

Please read these terms and conditions carefully before you agree to book a course with us. These terms and conditions tell you who we are, how you can book a course with us, the parties’ rights to cancel and make changes to the agreement and how we may change our agreement with you/ your sponsor or, bring it to an end.

1.3  Who these terms and conditions apply to.

These terms and conditions apply to both businesses and consumers. In addition, there are sections in these terms and conditions which apply to just consumers or just businesses, as expressly set out below.

2  Booking with EEI and your obligations to us

2.1  How to book/booking process.

You can either book online via our website, email us or call to book.

If you book via our website, you will complete a booking form. The price of the course will be displayed at the time of booking. You will be required to tick the box where indicated to confirm you agree with and accept these terms and conditions.

If you call or email us to book, we will issue a quotation or proposal to you , setting out the costs of the relevant course. If the quotation/proposal is acceptable, you should notify us via a phone call or via email and a subsequent invoice will be issued for payment. Again, bookings will be subject to our terms and conditions.

2.2  When our agreement with you starts.

If you book via our website, your booking will be confirmed on completion of the booking process, provided we can accommodate your request. Once you have received confirmation of your booking from us via our website, that is when our agreement with you starts (in other words, that is when a legally binding agreement comes into existence between you and us).

If you book via email or phone, our agreement with you starts when we send you  an email acknowledgement confirming the details of the course and the costs together with an invoice (again, that is the point at which a legally binding agreement comes into existence between you and us).

Alternatively, where we agree that a purchase order may be issued (following confirmation by us that we can accommodate your requirements and have provided you with a quotation/proposal), the agreement will start following receipt by us of your purchase order (again, being the point at which a legally binding agreement comes into existence between you and us).

Please note that we do not need to know the Delegate identities for the agreement to start in each case. It is sufficient for us to know how many places you wish to book with us. If you have not identified the Delegates’ identities at the point of booking, we will contact you to confirm those details at a later date, together with evidence of qualifications and other information we require (as applicable).

2.3  Sending information to you.

We will send you the relevant information about your course via email unless we agree with you otherwise. It is your responsibility to ensure that your email/contact details and other personal data and information are correct at the time you provide them to us. We will not be responsible to you or any other third parties for any errors or omissions in the information provided.

We will process and store yours and the Delegates personal data in accordance with our privacy notice which can be found at: Privacy Notice – Eagle Eye Innovations).By sending your personal data to us, you and the Delegates consent to us processing and storing your personal data.

2.4  Communicating with us.

If you or the Delegates need to contact us at any time, please either phone us or email us. For all issues regarding sales and your relationship with us before your course starts, you should phone us on 01522 687681 or email at info@eeinnovationsltd.com. For all issues regarding actual training delivery, particularly once your course has started, you should phone us on 01522 687681 or email at training@eeinnovationsltd.com.

2.5  Your co-operation.

By entering into an agreement with us, you will (and you will procure that the Delegates) co-operate with us to help us deliver the course to you. This includes but is not limited to you agreeing to conduct yourself in a manner conducive to learning with a view to completing a course successfully and/or attaining the relevant qualification. We reserve the right to remove Delegates from our courses where their conduct does not meet the standards required, either by us or applicable third parties.

2.6  Our obligations to you.

We will deliver the course to the Delegates using reasonable care and skill.

3  Paying for the course

3.1  The amount you pay.

The price payable for the course is as advised by us, either on our website or prior to booking and confirmed in the issued quote/proposal or invoice. The amount payable and when payment(s) are due, will be dependent on the type of course and when and where it is due to take place. The joining instructions issued by us will contain all the details relevant to the course you are buying;  please check the joining instructions carefully to ensure they are accurate.  It is your responsibility to check all the details are complete and accurate and suitable for yours/ the Delegates’ requirements. By candidates’ receipt of invoice generated by us, you agree to make the payment(s) when we advise that they are due and payable. If payments are not made when due and payable, we may end our agreement with you immediately by giving you written notice. . We also reserve the right to charge an administration fee of £25 for each late and/or missed payment, together with any other costs and expenses we may suffer or incur.

Please also read the cancellation section of these terms and conditions which set out additional costs and expenses which may be payable.

3.2  Methods of payment.

If you book online, we accept all major credit and debit cards, PayPal or PayPal Pay Later and the payment instructions will be displayed at the time of booking.  If you book via phone or email, our invoice will contain a link with the payment details/ instructions.

By using PayPal as your chosen payment method, you agree to the following terms and conditions:

A non-refundable administrative fee of 4% will be charged if you select PayPal as a payment method. Please note in all cases, you must inform us in writing at info@eeinnovationsltd.com.

3.3  When full payment is due.

Subject to the remaining provisions of this clause 3.2, if you are required to pay in advance, full payment must be received at least 14 calendar days before the first date of the course unless we agree otherwise with you in writing.

If you pay via PayPal Pay Later, payment will be made in three equal interest free instalments.

If you cancel within fourteen days of the start of the course, full payment will become immediately due and payable.

Please note:

• If your course is due to take place overseas, full payment of our invoice in cleared funds, will be required no later than 28 days prior to the course taking place.
• No access to the course or course material will be granted until full payment or purchase order is received in full and in cleared funds.

4  Cancellation of this agreement by you

4.1  Cancellation during the Cooling off Period – Consumers only.

If you are a consumer (i.e., not a business), you have the right to cancel any course you have booked at any time within 14 days from the date of booking, provided the course has not started (Cooling Off Period) we will provide a refund of all the fees that you have paid to us if you cancel within the Cooling Off Period.

4.2  Cancellation after the Cooling Off Period but before the course starts – Consumers only.

If you want to cancel after the Cooling Off Period has ended but less than 14 calendar days before the date of the course, 100% of the course fee will be payable without deduction and we reserve the right to charge any additional administrative costs and expenses.

4.3  Cancellation if you are a business.

Subject to the remaining provisions of this clause 4.3, please note that if you are a business customer, you are not entitled to a Cooling Off Period.  You may only cancel a course with our express written consent. Notwithstanding the above, if you wish to cancel a course on behalf of a Delegate more than 60 days prior to the start of the course, we will refund you 30% of the costs of the course, less any administration fees, costs and expenses we may incur.

If we allow you to cancel less than 60 days prior to the start of the course, you will not be entitled to any refund and, the full amount will be immediately payable on notification of the cancellation (if you have not already paid in full).  We may, at our discretion,  also charge you an administration fee, together with any costs and expenses we may incur.

Please note: if your course is due to take place overseas, you will not have the right to cancel unless we give our prior written consent. If our consent is given, the full amount of our invoice will become immediately due and payable.

4.4  Cancellation after the course has started – businesses and consumers.

Irrespective of whether you are a business or consumer, you will not be entitled to any refund once the course has started or been accessed, subject to clause 4.1 above.

5  Cancellation of this agreement by us

5.1 When we reserve the right to cancel.

We reserve the right to cancel the agreement between us and you if any of the following circumstances apply: (a)  there are insufficient Delegates to make the course financially viable; or (b) due to circumstances beyond our control;  or (c)  we are unable to offer the course at the originally agreed location or within a 40-mile radius of the original location (if the location is in the United Kingdom); or (d) we are unable to offer the course at the original overseas location. In such circumstances, we will refund the fees paid by you.  Alternatively, we will use our reasonable endeavours to offer a suitable replacement course if one is available. We will have no other liability to you or the Delegates.  We also reserve the right to offer the course online rather than face to face, in which case you will not  be entitled to a refund (subject to the rights of consumers at clause 4 during the Cooling Off Period).

5.2  Our additional rights to cancel.

We also reserve the right to cancel this agreement if: –

5.2.1  in our opinion, any Delegate’s attendance is consistently disruptive to others on the same course as you, or if you have engaged in inappropriate behaviour (comprising but not limited to indecent, disorderly, threatening, or offensive behaviour or language whether expressed orally, in writing or electronically). If we exercise our right to remove a Delegate, we will inform you of our decision via email, with reasons as to why the Delegate’s behaviour was unacceptable.  Alternatively, we may at our discretion write to you to explain the position and give the Delegate one further opportunity to conduct themselves in an acceptable manner.

5.2.2  we have reason to believe Delegates are under the influence of alcohol and/or

5.2.3  the Delegate is guilty of academic misconduct such as plagiarism, collusion or

5.2.4  the Delegate is guilty of any conduct that amounts to a breach of security or

5.2.5  the Delegate’s security clearances (if applicable to the course) have conditions imposed upon them or are revoked.

5.2.6  in our reasonable opinion, we are of the view that a Delegate is not going to meet the necessary standards required to complete a course successfully.

5.2.7  you and/or the Delegate are materially in breach of the agreement with us, or the Delegate is in material breach of its agreement with you; or

5.2.8  you fail to make payments to us of the fees when they fall

If we terminate the agreement for any of the reasons set out above,  you will not be entitled to a refund of any of the sums you have paid us.

6  Course requirements

6.1 Suitability.

It is up to you to decide whether the Delegates have the necessary qualifications, skills and aptitude to take part in a course we offer when booking with us, although in certain circumstances we may also make an assessment of and/or check the Delegate’s qualifications before we accept your booking.

7  Course content and assessment process

7.1 Changes to course content and assessments.

To ensure our course content is relevant and up to date at all times, we may vary or change any course content as we see fit. We reserve the right to amend any assessment processes if required to do so by any quality assurance organisation or defence and security organisation we work with (including but not limited to the Ministry of Defence). Unless we agree otherwise with you, the Delegates must complete a course as outlined within the joining instructions.

7.2  Other important information.

The joining instructions will contain requirements that relate to the specific course chosen. These requirements form part of these terms and conditions, and you should read them carefully. Our Academy Team would be pleased to talk you through them in the event of any queries.

7.3  Verification and maintaining standards.

If the course qualification involves an assessment element, the Delegate’s submitted assessments may be moderated by internal verifiers, and by the external verifier appointed by the qualification’s awarding body. This is to ensure standards of assessment are maintained. Occasionally, an assessor’s decision can be overturned by an internal or external verifier which may mean the Delegate has to undertake additional work. If this happens, we will explain what the Delegates (and you where applicable) have to do.

7.4  UK Civil Aviation Authority (CAA) Operational Authorisation (OA).

The CAA issue the Delegate’s OA , upon successful completion of a Remote Pilot Competency (RPC) course or General Visual Line of Sight Certificate (GVC) supported by the creation of an Operations Manual. We do not control, nor can we influence the time scale that the CAA will take for the issue of an OA and cannot be held liable for any delays in the process due to CAA workload or other delays. Delegates are not entitled to operate within the specific category under the conditions and limitations contained within CAP722H until they have successfully received their OA. If they choose to conduct operations before receiving their OA, they do so entirely at their own risk and we will not have any liability whatsoever or howsoever arising.

7.5  Location of learning and changes.

The location of our courses will be included with the joining instructions. Sometimes we will hold parts of the course at different locations at our discretion. If we change the location of the  course, we will let you know in advance. It is your responsibility to make sure that the Delegates can get to the location on the dates and at the times specified. If you want to change the location or change the date on which you are due to attend, you must let us know in advance by giving us 60 days’ notice by email on info@eeinnovationsltd.com. We may at our discretion accept or reject your request.  We may also decide (entirely at our discretion) to hold courses remotely rather than at a physical location. In our absolute discretion, we may agree to a request provided you pay any additional charges that we advise you are due and payable.

7.6  What happens if you don’t complete the course on time.

If the Delegates do not complete a course within the timescale specified by us for whatever reason, we may at our discretion allow Delegates to extend the time for completion provided you pay us such additional charges, costs and expenses as may be notified to you by us from time to time.

7.7  Access to course content and resources.

As part of our course offerings, we may from time to time grant Delegates access to our  course materials and other resources (“Resources”) when Delegates take part in one of our courses. If your agreement with us comes because you are in breach of our agreement, you will no longer be permitted to use the Resources and you will procure that the Delegates cease using the Resources. If the agreement comes to an end because the course has been delivered and you have paid us in full, you and the Delegates will be permitted to keep any physical or digital copies of the Resources for your own internal business purposes, provided all sums that are due to us have been paid in full. Please note that we retain all intellectual property rights in and to our course content and the Resources. Please refer to clause 10 below for further details and clause 3.2.

8  Our liability to you

8.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter where it is unlawful to limit or exclude liability.

8.2  What we are not liable for.

Subject to clause 8.1 above, we will not be responsible to you or any Delegate  for loss of sales or business, loss of profits, loss of opportunities, loss of agreements or contracts, loss of anticipated savings, loss of earnings, loss or corruption of software data information, loss of or damage to goodwill, any loss or corruption of data and any indirect or consequential loss.

8.3  Our total liability to you.

Businesses. Subject to clauses 8.1 and 8.2, above, our total aggregate liability to you (and including for the avoidance of doubt your Delegates),  whether under this agreement or otherwise (including breach of statutory duty, tort, negligence and restitution) will not exceed the amount you have paid to us under the terms of the agreement.

Consumers. Subject to clause 8.1 and 8.2 above, if you are a consumer, we are responsible for foreseeable losses and liabilities only. We will not be responsible for losses that are not foreseeable and nor will be responsible for any business-related losses or liabilities.

8.4  What happens where there is an event beyond our control.

We shall not be responsible, and we shall have no liability to you or any Delegate for any failure to comply with our agreement where such failure is caused by any event or circumstances beyond our control including, without limitation, strikes, lock-outs, any other industrial dispute, acts of God, breakdown or systems or network access, explosion or terrorist act, governmental restrictions or embargoes.

9  Unenforceability and illegality

If a court decides that part of our agreement with you is unenforceable or illegal, the rest of it will continue in force and will not be affected.

10  Ownership of Intellectual Property Rights and Course Materials

10.1 Who owns the rights.

The copyright and all other intellectual property rights (whatsoever or howsoever)  in all course materials in whatever format/ media (including course content and the Resources) including any and all other intellectual property rights owned by or licensed to us  throughout the world , will remain our sole and exclusive property or the property of us and our licensors (as the case may be).

10.2  What you can and can’t do.

What you can’t do. You and your Delegates agree not to copy or permit the copying, disclose or permit the disclosure or sell or hire any course materials, content, Resources or any other intellectual property rights owned by or licensed to us  to any third parties, unless we have provided our written consent to you in advance.

What you can do. You are permitted to use our course materials and Resources only for your own education/learning and internal business purposes.

11  Other Parties

Except for any other companies in our group, including associated companies, apart from the parties to the agreement, nobody else has any rights under this agreement nor has any rights to enforce it. You may not transfer or deal with your rights under this agreement except with our prior written consent. We may transfer or deal with our rights under this agreement without your consent.

12 Even if we delay in enforcing our agreement with you, we can still enforce it later

This could include us not taking any steps for the time being if you breach the agreement with us or not insisting that you and/or your sponsor do something straight away.

13  Which laws apply to our agreement with you

Our agreement with you, shall be governed by and interpreted in accordance with English law (including non-contractual disputes or claims) and the English courts shall have exclusive jurisdiction to resolve any disputes between us (whether contractual or non- contractual).