Terms and Conditions

PAYMENT OF FEES

All appropriate fees must be paid prior to the commencement of any course. This includes the eLearning element. Access to the EEI Training Academy learning management system, which delivers the eLearning courses, will only be provided once a purchase order or cleared payment has been received.

CANCELLATION POLICY

No refunds or credits will be provided once;

  1. access to any learning material has been granted
  2. if you fail to attend the course at the designated training centre at the designated time without prior notice
  3. if you attempt to re-book within 24 hours of the classroom-based element commencement time

The customer must advise EEI of a cancellation in writing.

If a customer does not advise of a cancellation in writing before the date of the course presentation, the full course fee will be payable.

If a customer cancels a booking 14 calendar days or more before the date of the course, 30% of the course fee will still be payable.

If a customer cancels a booking less than 14 calendar days before the date of the course, 100% of the course fee will be payable.

Course completion/delivery must be within 3 months once payment or a purchase order is received. After this time frame, you may be liable for extra costs as EEI quotations are only valid for 30 days.

Open courses: The fee to attend an open course must be paid in full before the date of the course.

For bookings placed by private individuals and customers outside the UK, payment is due at the time of booking – please note that we do not accept international bank fees.

EEI has the right to refuse an attendee entry to the presentation if the course fee is not paid before the date of the course.

Transfers

If a delegate can no longer attend a course date, they can nominate another person to attend the same course date in their place. This will incur no charge.

If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.

If a delegate can no longer attend and they advise us less than 14 calendar days before the course date, 100% of the course fee will be payable.

EEI Cancelled Courses

EEI has the right to cancel a course presentation after acceptance of nominations. In this event, EEI will reimburse in full any course fees paid and EEI’s liability will be limited to the value of the course fees paid.

ACCEPTANCE OF BOOKING AND INVOICING

EEI has the right to not accept a booking.

If a booking request is made using the EEI website, you will receive an automatic email confirming we have received your booking request. All bookings are subject to availability.

A booking should only be deemed to be accepted EEI issues an invoice in respect of the booking.

OPERATIONS MANUALS

Unless otherwise authorised by the EEI Training Academy, candidates have 3 months, from the date of successful completion of the theory examination, to submit their Operations Manual. If Operations Manuals are not submitted within this time period, then an additional administrative cost will be charged in order to proceed with the completion of the course.

PRACTICAL ASSESSMENTS

The EEI Training Academy will endeavour to complete the practical assessment at the allocated place and time issued by the EEI Training Academy. The candidate reserves the right to refuse the first offered date, time and location and an alternative date will then be issued by the EEI Training Academy, as required. Any subsequent cancellations at the candidates’ request, will incur an additional charge at the current standard Practical Assessment rate. Should the practical assessment need to be postponed as a result of circumstances outside of the EEI Training Academy’s control (e.g. unsuitable weather conditions), the candidate will be advised as soon as is practicable of an alternative booking arrangement, issued by the EEI Training Academy without charge. The EEI Training Academy cannot guarantee to allocate any particular date, time or venue. EEI reserves the right to bring forward a flight assessment based on course numbers and weather conditions.

UK CIVIL AVIATION AUTHORITY (CAA) OPERATIONAL AUTHORISATION (OA)

The CAA issue your OA, upon successful completion of the General Visual Line of Sight (GVC) course supported by the submission of an Operations Manual. The EEI Training Academy cannot influence the time scale that the CAA will take for the issue of an OA and cannot be held liable for any delays in the process due to CAA workload or other delays. You are not entitled to operate within the specific category under the conditions and limitations contained within CAP722H until you have successfully received your OA. If you choose to conduct operations before receiving your OA, you do that entirely at your own risk.

GUARANTEES

The EEI Training Academy guarantee to provide you with high-quality eLearning, classroom-based instruction, and guidance to allow you to complete the RPAS training course. However, the EEI Training Academy does not guarantee that you will receive a qualification by simply enrolling on the course. There is a theoretical examination taken under standard CAA examination conditions and a practical flight assessment to demonstrate your skill in safely operating an RPAS. Failure of any of these elements will mean that the EEI Training Academy will not be able to issue an A2 CofC/GVC without subsequent re-assessment. Additionally, there may be other reasons that the EEI Training Academy would be unwilling to issue an A2 CofC/GVC, these could include, but are not limited to:

  1. arriving at the training centre under the influence of alcohol or drugs
  2. arriving for the practical assessment under the influence of alcohol or drugs
  3. a poor attitude towards conducting RPAS operations safely and safety of flight in general

GOODS AND SERVICES TERMS AND CONDITIONS

The EEI Training Academy reserves the right to cancel any transaction prior to any confirmation notice of a course booking before any training materials or course is delivered.

GENERAL DATA PROTECTION REGULATION

The following outlines the General Data Protection Regulation Policy for EEI /EEI Training Academy. The overarching principle is that:

  1. All data collected and/or stored by EEI/EEI Training Academy is done so for the sole purposes of EEI/EEI Training Academy business and an individual’s relationship with EEI/EEI Training Academy. This will include but is not limited to, membership communication, internal marketing of events, notification of publications, educational quality standards, and CPD. Individuals’ personal data will not be shared with a third party without prior written consent.
  2. No member of staff or council will share any personal data with a third party without the prior consent of the individual. This includes, but is not limited to Name, address, email address, and telephone details.
  3. All EEI/EEI Training Academy Staff will sign a consent form for their business email address, phone number, and associated business contact details to be circulated for the sole purposes of EEI/EEI Training Academy business.
  4. All EEI/EEI Training Academy Trustees must agree to allow EEI/EEI Training Academy Staff to freely use their business contact details but do not agree that they are circulated to external third parties without prior consent on a case-by-case basis, Trustees to avoid using their own personal details for business correspondence.
  5. EEI/EEI Training Academy Instructors, Contractors and Assessors must agree to allow EEI/EEI Training Academy Staff to freely use their business contact details for the sole purposes of EEI/EEI Training Academy business but do not agree that they are circulated to external third parties without prior consent on a case by case basis.
  6. Any data that is sent to us through the website (using the contact forms etc) use HTTPS to encrypt that data during transmission to make sure it can’t be read by third parties.
  7. We do link to other websites from our own website (such as LinkedIn etc). We cannot vouch for the privacy practices of these third-party companies and urge you to read their privacy policy to understand how they handle your personal data.

DATA STORAGE

From 25th May 2018 EEI/The EEI Training Academy will not retain any paper files of personal data, except for financial transactional data.

EEI/ EEI Training Academy will carry out a full IT security audit quarterly in collaboration in accordance with our cyber essentials credential.

Where financial transactional data is retained onsite it will be stored in a locked filing cabinet inside a locked room where access is restricted to the CEO, EEI office staff and the Financial Administrator (Duncan and Toplis). The data is treated as confidential and is only shared with authorised personnel. Authorised personnel includes the EEI Training Academy Operations Manager, the EEI Training Academy Course Coordinator and Accountant.

Financial information for online payments is not held by EEI/EEI Training Academy and is all managed by Stripe Inc, EEI/EEI Training Academy holds none of this payment information.

When processing financial information by telephone staff taking the call must not write down or record any of the information given to them except in the designated boxes in the Stripe Inc payment terminal. They must not repeat back any card details and if they require clarification, they will ask the caller to repeat the details. The transaction should not be processed on speakerphone.

Members who elect to pay by Direct Debit have their bank account and sort code held against their member base record. This information should only be inputted by the CEO or Financial Administrator. This data should not be disclosed under any circumstances. If and when the member resigns or cancels their direct debit the financial information will be removed. We don’t have any direct debit processes in place as it is not required at this time.

The EEI/EEI Training Academy Learning Management System is hosted and maintained by EEI Ltd.

No PC or workstation shall be left unmanned without a suitable password protected screen saver. All PCs and workstations should be closed and password protected overnight.

All Staff should use only their own login to access PCs and cloud databases and not share their login details with others.

In order to show compliance with the General Data Protection Regulations all staff will carry out an hour online training program and sign to agree that they understand the implications. Staff will also sign this policy to show they have read and understand their responsibility to personal data.

From June 2018 the CEO and EEI Office Staff will meet quarterly to conduct a GDPR audit to ensure full compliance.

All staff have signed as part of their contract of employment a confidentiality clause.

CANDIDATES

EEI/EEI Training Academy will not under any circumstances use their data for any other purpose than for processing the course deliverables. The data will not be circulated to third parties unless candidates give their prior written consent.

DATA RIGHTS

The data held by EEI/EEI Training Academy can only be as accurate as the information supplied to EEI/EEI Training Academy. It is the responsibility of the individual to ensure their data is accurate.

Once an individual’s relationship with EEI/EEI Training Academy has become inactive their personal data will be retained electronically for 3 years before deletion.

An individual may at any time request the removal of their personal data by contacting info@eeinnovationsltd.com. It should be noted that the removal of all personal data (including email contact details) will result in EEI/EEI Training Academy no longer being able to carry out the processing of the course deliverables.

An individual may at any time raise a concern by contacting info@eeinnovationsltd.com, for further details on your rights visit https://ico.org.uk/for-the-public/.

The Terms and Conditions set out below and our Privacy Policy together constitutes the legal agreement between you and EEI relating to the provision of training courses.

PERSONAL DATA

Any personal data supplied by the customer can be processed by EEI on the legal bases and for the purposes set out in the Privacy Policy, which is freely available here: Privacy Policy – Eagle Eye Innovations (eeinnovationsltd.com)